FAQ
The questions new members usually ask.
A few basics are below. The full FAQ can cover account, survey, rewards and withdrawal questions in more detail.
How do I start earning?
Create a free account, verify your email, complete your profile and choose an available survey, task or partner offer that you are eligible to start.
Why was I screened out of a survey?
Survey providers select participants based on the needs of a particular study. You can be screened out when your profile or answers do not match the required audience.
Why is my reward still pending?
Some activities require provider-side verification before the reward becomes available. A pending status does not necessarily mean the activity has failed.
Do I need to pay to join SurveysHub?
No membership fee is required to create an account. Some third-party activities can have their own requirements, which should be explained before you start them.
Can I have more than one account?
SurveysHub is intended for one genuine account per person. Multiple accounts, automation or other attempts to manipulate rewards can lead to account review or restriction.
Which payment method can I use?
Supported withdrawal methods, limits and availability are shown according to the options currently enabled for your account.
What is a daily survey router?
A survey router matches your profile to survey opportunities that are currently available through configured research providers and routes you into the selected study. It helps with matching, but it cannot guarantee that every survey will remain available or reach completion.
What is an offerwall?
An offerwall groups multiple third-party surveys, tasks and other offers in one place. Each activity can have its own reward, eligibility, completion and tracking rules.
What does IP mismatch or return IP mismatch mean?
It generally means the provider detected a network or IP detail on the return from the activity that did not match what it expected for that session. Avoid VPNs or proxies and avoid switching networks while completing a survey. If you believe it was a provider-side tracking issue, keep a screenshot and contact support.
What do “quota full” and “survey ended” mean?
“Quota full” usually means the study has already filled the target audience or response count it needed. “Survey ended” means the study is no longer accepting that session. In both cases, no completion reward is normally created for that attempt.
I completed a survey but did not receive points. What should I do?
Check your activity history and reward status first. Some completions can remain pending while provider tracking or review finishes. If the reward is still missing after the applicable processing period, contact support and include the survey or offer name, provider, approximate completion time, displayed reward, screenshot and any activity or transaction ID you received.
Need something more specific? Visit the full FAQ or contact support.